It is the primary mission of the Transportation Department to safely and efficiently transport the students of Muscogee County to and from school. Our secondary mission is to provide a reliable and cost effective means of transportation for extracurricular activities, athletic events, and other approved activities as directed by the School Board. Our drivers, monitors, shop technicians, administrators and support staff are committed to maintaining a work environment that is conducive to achieving this mission. We will always be mindful that serving students, parents and schools is our purpose, and we will conduct our business in a manner that serves them best.
The bus is late: what should I do?
Children should remain at their stops. Occasionally buses will develop mechanical problems, be delayed in traffic, or have substitute drivers. The bus is coming; don't leave. If the bus is more than 20 minutes late, you can call our office at 748-2876 to find out what the problem is.
We've moved; how do I find out where my child's bus stop is?
Every school has a set of the routes and maps for their attendance area. Please check with the school for that information. Middle and high school students can get this information themselves, because they have to get a bus pass from the office. If there doesn't appear to be a stop available, the school will call us for assistance.
It is the middle of the school year and we are moving into another school zone. Could my child remain in their current school and ride the bus home?
- For a regular student: If you are moving out of the attendance area and you want him to remain at the original school, you will have to furnish your own transportation.
- For a shuttle student: You will need to take verification of your new address to the school or to Student Services, and they will fax that information to us. A decision about transportation will be made based on the new address, and you will be contacted. NOTE: If your new address is not on the established bus lines, you may have to provide your own transportation until the route can be changed.
- For a special education student: Notify the Special Education office at the Public Education Center at 2960 Macon Road about your new address, and they will fax that information to us. The supervisor will make a new bus assignment, and you will be contacted by a driver. Be aware that there could be a three-five day turnaround for this process to take place. We cannot guarantee next-day service
My child needs to go home on a different bus/get off at a different stop; what is the proper procedure?
You must send a note to the school, and get the principal's signature giving permission. This has to be done each time and is always contingent upon the principal's approval. The driver will not allow your child to get off at a different stop without authorization from the principal. This applies to all students, including high school. Please understand this is for your child's safety.
If my child is in kindergarten, should I be at the bus stop to meet him?
For your child's safety and your peace of mind, someone should be at the stop to meet any student who is in grades K-2. The driver cannot wait at the stop to watch all the students walk to their homes. Also, very young students may get lost or distracted on the way home. Please have someone there who will make sure your child gets home safely. Remember, it is your responsibility to make sure your child is safe to and from the bus stop
My child is the only one at his stop, and the bus goes right down my street. Can't the bus stop at my house?
We would like to accommodate every student; however, it is impossible to do so. Bus stops are established at corners to serve an entire neighborhood. Clustering students to stops helps improve route efficiency and minimize travel time.
The bus driver has suspended my child from the bus; what can I do?
The driver does not have the authority to suspend anyone from the bus. The principal or assistant principal are the only ones who can make the decision to suspend a student. You should call the school and make an appointment to see the administrator.
I just found out that my child cannot bring her band instrument on the bus. Why not?
If the instrument is too large to be held on the lap, or the bus is already close to capacity, then there is no room for instruments. Our obligation and primary purpose is to transport students, and they take precedence over band instruments. However, if the bus is not too full, and the instrument is a small one, then it can be carried on the bus and held on the student's lap.
My child left his jacket on the bus; how can I get it back?
The driver will check the bus at the end of each run, morning and afternoon. Any found items will be held on the bus for several days to give the owner the opportunity to claim them. Your child should check with the driver the next time he rides the bus.
The bus is so crowded that sometimes my child doesn't have a seat. Can't another bus pick up some of the children?
Our drivers are generally the first to alert us to an overcrowding situation. When this comes to our attention, we will analyze the bus and the route. Students are expected to make room for other students to sit down as they board and sit three to a seat whenever possible. If the bus is still overcrowded, we will take steps to correct the problem.
My child's middle school dismisses at 3:30 and we live close to the school, but my child doesn't get home till after 4. What's the delay?
All of the buses serve multiple schools and the afternoon bell times are close together. The average route time is 30 minutes plus travel time to the next school, so most buses are not able to be at their second and third schools when the bell rings.
Why aren't there seat belts on school buses?
Studies conducted since 1969 consistently show that compartmentalization is much more effective than two-point seat belts in protecting children. Compartmentalization was mandated by Federal Motor Vehicle Safety Standards more than 20 years ago; the old metal seats were replaced with strong, well-anchored, closely spaced, high-backed seats, padded both front and back. It is the "egg-crate" theory; children, like the eggs, will move in a confined space but are generally protected from impacts by the padded seating and close construction. Statistics have proved that children are many times safer in a bus than in a passenger car.
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